Tell us where it snagged.

Email [email protected].

Include your iPhone model, iOS version, the screen where the issue happened, what you expected, and the exact error message. A screenshot is optional.

Confirm the email is typed correctly and the password has at least eight characters. If a connected provider is unavailable, use email sign-in for the same email address when possible.

Do not send passwords or authentication codes to support.

Keep Drip open until the upload completes. If it stalls, check the connection, remove the photo, and attach it again. Low-data image mode intentionally blocks uploads until you turn it off in Profile.

For better Studio reads, use a clear, well-lit image where the garment or outfit is visible.

If a read fails, keep the prompt specific and retry after checking the connection. Completed reads appear under Receipts. Use the feedback controls when the result is generic, identifies the wrong item or style, or makes a bad duplicate call.

In the app, open Profile → Account and Privacy → Delete account, then confirm. This removes the active account, closet, receipts, uploaded photo objects, local drafts, cache, and pending uploads.

If you cannot access the app, email [email protected] from the account email.

For access, correction, deletion, or privacy questions, email [email protected]. Include only the account email and the request; we may need to verify account ownership before acting.